PRIVACY POLICY

Data Collection and Utilization

We gather various categories of information during your engagement with Ntelcare, categorized by the source of the data:

  • Information from Website Interaction and Service Inquiry: When you request a demonstration or contact our teams via our website, we collect your first name, last name, company name, business email, and any descriptive comments. This information is utilized solely to facilitate product demonstrations, manage your client account, and send relevant service updates.

  • Information from Core Product Monitoring (CareSense™ & Care Intelligence™): As the foundation of our AI-driven senior care solutions, our systems process highly sensitive, non-visual data regarding residents/patients. This includes Activity and Movement Metrics (e.g., fall incidents, nocturnal movement, mobility trends) and Physiological Indicators (e.g., heart rate, respiratory patterns). This data is the basis for generating predictive alerts for authorized caregivers, maximizing resident safety, and providing proactive intelligence—all without the implementation of cameras or video feeds.

Commitment to Data Privacy and Disclosure

Ntelcare maintains a strict commitment to data privacy: we do not sell, rent, or otherwise share your personal information or the sensitive monitoring data we process with any external third parties, unless the disclosure is mandated by law or is absolutely essential for the operational delivery of our care services (such. as alerting authorized facility staff).

Data Security

We employ robust technical and organizational protocols specifically engineered to safeguard your personal information against unauthorized processing, illegal access, accidental loss, damage, or destruction.

Access and Correction of Information

You retain the right to request access to and correction of your personal information at any time. To review, update, or modify your information, please reach out to us directly using the contact details provided below.


COOKIE POLICY

Understanding Cookies

A cookie is a small digital file stored locally on your device (computer, tablet, or smartphone). It is merely a data file and does not contain any malicious software or viruses.

How Our Website Employs Cookies

Certain cookies are critical for the website's basic functionality. Other cookies assist us in analyzing visitor traffic and usage patterns, allowing us to continually refine and customize your digital experience based on your preferences and browsing history. This may involve remembering items in a cart, recalling past visits, or displaying site content in your preferred language. We may also leverage cookies for targeted advertising on other web platforms. In essence, cookies help us deliver content that is as relevant to you as possible.

We categorize the functions of our cookies as:

  • Functional

  • Statistical

  • Marketing

Cookie Lifespan

The duration a cookie remains active on your device or browser varies. Its effective lifespan is measured from your most recent visit to the website. Upon expiration, the cookie is automatically removed. The specific lifetimes for all cookies used are detailed within this policy.

Managing and Blocking Cookies

You possess the option to completely block all cookies or just third-party cookies by adjusting the security settings within your browser on your computer, tablet, or smartphone. Note that the exact location of these settings depends on the browser you are using. Be advised that blocking all cookies may disable certain website features and services that rely on cookies for operation.

You can specifically opt-out of data collection by Google Analytics here.

How to Delete Existing Cookies

Deleting cookies you have previously accepted is straightforward, though the process differs depending on your browser (e.g., Chrome, Firefox, Safari) and device.

This setting is typically found under your browser’s Security and Privacy section. Please consult the specific instructions for your device/browser combination (click the appropriate link if provided):

  • Internet Explorer

  • Microsoft Edge

  • Mozilla Firefox

  • Google Chrome

  • Opera

  • Safari

  • Flash cookies

  • Apple

  • Android

  • Chrome, Android

Changing Your Consent Preferences

You may revoke or change your previous consent choices by deleting cookies directly from your browser or by clicking the link provided below:

You can change your consent by clicking here

Note: If you utilize multiple web browsers, you must perform the cookie management steps in each one.

Questions and Contact

If you have any feedback, questions, or concerns related to this Privacy Policy, our use of cookies, or the processing of your personal data, please do not hesitate to contact us. The cookie policy itself is updated once a month by Cookie Information. If you have any questions about our cookie policy, you are welcome to contact Cookie Information on their website.

Contact Ntelcare LLC:

  • Email: solutions@ntelcare.com

  • Phone: 817-900-2566